In which scenario is it appropriate to use physical restraint?

Using physical restraint is appropriate primarily when it is necessary to prevent harm to oneself or others. This principle is grounded in the duty of care that security personnel must uphold, which involves ensuring the safety and protection of all individuals involved, including the person being restrained. The use of physical restraint should always be a last resort, employed only when other de-escalation techniques have failed or are deemed unlikely to succeed.

In situations where a person poses an immediate threat—whether to themselves, such as in cases of self-harm, or to others, like when behaving violently—physical restraint may be warranted to mitigate the danger and prevent injury. It is crucial that such measures adhere to established legal guidelines and organizational policies to ensure that the response is appropriate and justified.

The other scenarios listed do not meet the criteria for using physical restraint. Creating a disturbance does not inherently justify restraint unless it poses a risk of harm. Detaining someone for questioning can be handled through other means, like verbal communication or by seeking assistance from law enforcement. Following a supervisor's instruction, while important in many contexts, does not automatically validate the use of restraint unless the situation meets the safety criteria mentioned.