What is an important skill for a security guard during an incident?

Effective communication is a crucial skill for a security guard during an incident because it enables the guard to clearly convey information, instructions, and commands to individuals involved, including colleagues, law enforcement, and the general public. This skill helps in efficiently managing the situation, coordinating responses, and ensuring that everyone understands the actions being taken. Clear communication can also assist in de-escalating potentially volatile situations by allowing the guard to articulate needs and concerns calmly and assertively.

Additionally, effective communication can foster trust and cooperation among people involved in the incident, making it easier to achieve a positive resolution. In high-stress scenarios, the ability to remain composed and articulate enhances the guard's effectiveness in maintaining order and safety.