What should a security guard do if approached by news media?

When approached by news media, the most appropriate action for a security guard is to refer questions to their supervisor or the designated spokesperson. This approach is crucial because media interactions can involve sensitive information that could compromise security protocols or the ongoing management of an incident. By directing inquiries to someone with the authority and training to handle media relations, the security guard ensures that the information shared is accurate and appropriate, reflects the organization's position, and adheres to any legal or privacy considerations.

This protocol protects both the security personnel and the organization from potential miscommunication or the unintended release of confidential information. It allows trained personnel, who are typically prepared for such interactions, to manage the situation effectively. Not every security guard may have the knowledge or training to handle media inquiries properly, which is why referring to the designated individual is essential.