Nova Scotia Security Guard License Practice Exam

What should a security guard do if approached by the media regarding an incident?

1. Provide a detailed account of the event

2. Refer them to a designated spokesperson

3. Ignore the inquiry

4. Discuss the situation openly

The correct answer is: Refer them to a designated spokesperson

A security guard should refer media inquiries to a designated spokesperson because this ensures that information is handled by those trained and authorized to communicate with the press. Security guards are not typically equipped with the training or authority to discuss incidents publicly, and their statements could lead to misinformation or misrepresentation of the event. By referring the media to a designated spokesperson, the organization maintains control over the information being shared and can ensure that any communication is consistent, accurate, and aligned with the organization's policies. This approach protects both the integrity of the investigation and the reputation of the organization, as well as the privacy of any individuals involved in the incident. The other responses could lead to complications; for instance, providing a detailed account could result in sharing incorrect information or violating confidentiality, while ignoring inquiries could create a perception of secrecy or unprofessionalism. Discussing the situation openly without authorization risks miscommunication and could potentially harm ongoing investigations or legal proceedings.