Which of the following actions is advisable for security guards during a conflict?

Listening and assessing the situation is essential for security guards during a conflict because it allows them to understand the dynamics and context of the situation before taking any action. Effective conflict resolution relies on gathering information from all parties involved to determine the root cause of the conflict and explore possible solutions. By actively listening, security guards can identify the needs and concerns of those involved, which can help de-escalate the situation and pave the way for a peaceful resolution.

This approach also contributes to the guard's credibility and authority, as individuals are more likely to respond positively when they feel heard and understood. Engaging in active listening can help the security guard to maintain professionalism and make informed decisions rather than reacting impulsively, which could escalate the conflict further.